Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).

How can we help?

FAQ

General Questions

What types of 3D printers do you offer?

We provide a full range of 3D printing solutions for both home users and industrial applications, including SLA, DLP and SLS printers, as well as professional-grade materials and accessories.

Are your products suitable for beginners?

Absolutely. We offer user-friendly models perfect for home use, education, and hobbyists, alongside advanced systems for industrial and professional customers.

Do you provide custom 3D printing solutions?

Yes, we specialize in customized solutions for business and industrial needs, including tailored hardware, software, and material options.

Do you provide samples and are there any charges?

Yes, we provide samples upon request. Customers are responsible for the sample cost and shipping fees. Once approved, sample payments can be deducted from future bulk orders.

Do you provide 3D printing training or tutorials?

Yes, we offer video tutorials, user manuals, and live online to help customers get the most out of their 3D printers.

Can I visit your showroom or factory?

Certainly. We welcome visits to our company and factory. Contact us to schedule a tour.

Order & Payment

How can I request a product quote?

You can submit an inquiry through our Contact Us page, online chat, email us directly, or call our sales team. We’ll provide a detailed quotation based on your requirements.

What payment methods do you accept?

We accept bank transfers, credit cards, and online payments via secure platforms like Paypal, Shopify Payment etc. Specific options may vary by region.

What's the payment term?

For 3D printers and resins: A 50% deposit is required to initiate production, and the remaining 50% must be paid before shipment.

Shipping & Support

What are your shipping options and delivery times?

We ship globally via trusted carriers. Delivery time depends on your location and order size. You'll receive tracking information once your order is shipped.

Is technical support available after purchase?

Yes, we offer comprehensive after-sales technical support including online assistance, remote guidance, and troubleshooting resources. Additionally, our engineers can provide on-site service in various regions to ensure your equipment operates smoothly.

What is your warranty policy?

All our products come with a one-year warranty covering manufacturing defects and functional issues under normal use. Specific terms may vary by product—please check the product page or contact our team for detailed warranty information.

Get in touch

Have questions about your order, or a general enquiry?