Privacy Policy
1.Introduction
Supermaker3dtech(Zongheng3d) ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website supermaker3dtech.com or use our services related to industrial 3D printers and materials. Please read this policy carefully. By accessing our website or using our services, you agree to the collection and use of information in accordance with this policy.
2.Information We Collect
2.1 Personal Data
We may collect personally identifiable information that you voluntarily provide to us, including:
Name, job title, and company name
Contact information (email address, phone number, business address)
Payment details (billing address, transaction history)
Customer support communications
Product preferences and inquiry details
2.2 Technical Data
When you visit our website, we automatically collect certain information:
IP address and browser type
Device information and operating system
Pages visited and time spent on pages
Referring website addresses
Cookies and similar tracking technologies
3. How We Use Your Information
We use the collected information for the following purposes:
To provide and maintain our services
To process your orders and transactions
To send technical notices and support information
To respond to your comments and inquiries
To improve our website and services
To send marketing communications (with your consent)
To monitor and analyze usage trends
To prevent fraudulent activities and enhance security
To comply with legal obligations
4. Legal Basis for Processing (GDPR Compliance)
For users in the European Economic Area (EEA), our processing of your personal data is based on:
Performance of a contract with you
Your explicit consent
Compliance with legal obligations
Our legitimate business interests
5. Data Sharing and Disclosure
5.1 Service Providers
We may share your information with third-party service providers who perform services on our behalf:
Payment processors (e.g., PayPal, Stripe)
Shipping and logistics partners
Cloud storage providers
Marketing and analytics platforms
5.2 Legal Requirements
We may disclose your information when required by law or in response to:
Court orders or legal processes
Government requests or investigations
Enforcement of our terms and conditions
Protection of our rights, property, or safety
5.3 Business Transfers
In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the transaction.
6. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for these transfers, including:
EU Standard Contractual Clauses
Adequacy decisions from the European Commission
Other legally approved mechanisms
7. Data Security
We implement appropriate security measures to protect your information, including:
SSL encryption for data transmission
Regular security assessments
Access controls and authentication procedures
Secure data storage solutions
However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Data Retention
We retain your personal data only for as long as necessary to:
Fulfill the purposes outlined in this policy
Meet our legal and regulatory obligations
Resolve disputes and enforce agreements
9. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
Right to access and obtain copies of your data
Right to rectify inaccurate or incomplete data
Right to erasure of your personal data
Right to restrict or object to processing
Right to data portability
Right to withdraw consent
Right to opt-out of marketing communications
To exercise these rights, please contact us at sales@supermaker3dtech.com.
10. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Enhance user experience on our website
Analyze website traffic and usage patterns
Deliver targeted advertisements
Remember your preferences and settings
You can control cookie preferences through your browser settings. However, disabling cookies may affect website functionality.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.
12. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently received personal information from a child, we will delete such information from our records.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically. The updated version will be indicated by a revised "Last Updated" date. We encourage you to review this policy regularly to stay informed about how we are protecting your information.
14. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Company: Zhuhai Zongheng 3D Intelligent Technology Co.,Ltd
Address: Floor 6, Building 2, Futian Road No.12, Qianshan Street, Xiangzhou District, Zhuhai City, China
Email: sales@supermaker3dtech.com
Tel: +86 15859978997